Privacy Policy

FindNepali.com (“FindNepali,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you use FindNepali.

This Policy applies to FindNepali.com and related services, including business listings, marketplace listings, user accounts, premium features, payments, inquiries, and other tools available through the Platform.

Information We Collect

The information we collect depends on how you use FindNepali.

Account Information

When you create an account, we may collect:

• full name.
• email address.
• phone number and country code.
• password or secure authentication information; and
• account preferences and activity.

Passwords are intended to be stored using secure authentication methods rather than in readable form.

Business and Professional Information

When you list, claim, verify, or manage a business, we may collect information such as:

• business or professional name.
• business category and description.
• address and service area.
• phone and WhatsApp number.
• email and website.
• business hours.
• social-media links.
• logo and photographs.
• services offered; and
• information used to verify that you are authorized to represent the business.

Because FindNepali is a business directory, we may also collect legitimate publicly available business information from official websites, social-media pages, professional directories, public records, and similar public sources.

Marketplace and User Activity

If you use the FindNepali marketplace or interactive features, we may collect:

• listings or advertisements you post.
• product or service descriptions.
• prices and locations.
• photographs or other uploaded content.
• saved or favorite listings.
• inquiries and responses.
• listing views and activity; and
• information needed to manage your listings.

Astrology and Related Tools

If you voluntarily use FindNepali features such as Kundli generation, horoscope services, matchmaking/compatibility, Muhurat, or numerology, we may process information you enter for that purpose, which may include:

• name.
• date of birth.
• time of birth.
• place of birth.
• gender or other information you voluntarily provide; and
• information necessary to generate the requested result.

Where necessary, this information may be transmitted to a third-party technology or API provider solely to generate the service you requested.

Payment and Transaction Information

When you purchase a premium listing, advertisement, subscription, product, service, or other paid feature, we may collect or maintain information such as:

• billing information.
• payment method type.
• transaction amount.
• order or subscription information.
• payment status.
• transaction or payment reference number.
• refund or cancellation status; and
• dispute or chargeback information.

Payments may be processed through third-party payment processors, banks, card networks, digital wallets, or payment gateways.

FindNepali does not normally store complete credit-card numbers, CVV codes, or other sensitive card-authentication data. These are generally handled directly by authorized payment processors.

Technical and Usage Information

When you use FindNepali, we may automatically collect information such as:

IP address;

browser and device type;

operating system;

login and session activity;

pages viewed and searches performed;

referring website;

approximate location;

diagnostic or error information; and

security and fraud-prevention signals.

Communications

We may retain information you provide when you contact us, submit a complaint, request a listing correction, communicate with customer support, report content, or otherwise interact with FindNepali.

How We Use Information

We may use information to:

• create and manage user accounts.
• publish and manage business and marketplace listings.
• verify or process business-claim requests.
• help users discover and contact businesses.
• operate favorites, searches, inquiries, and related features.
• provide astrology and other requested tools.
• process payments and premium services.
• issue payment confirmations, refunds, or account updates.
• respond to questions and provide customer support.
• detect fraud, spam, misuse, and unauthorized access.
• resolve complaints, payment disputes, or chargebacks.
• improve and analyze the Platform.
• communicate important service or account information.
• send marketing communications where permitted.
• maintain transaction, accounting, and business records.
• enforce our Terms of Service; and
• comply with legal, tax, regulatory, and security requirements.

Public Listings and Content

FindNepali is designed to make business and marketplace information publicly discoverable.

Information you choose to publish may therefore be visible to anyone and may include:

• business or seller name.
• business contact information.
• telephone or WhatsApp number.
• website.
• business location.
• photos and logos.
• services or products.
• prices.
• descriptions; and
• other information included in the public listing.

Please do not place private or sensitive personal information in fields intended for public display.

Business owners or authorized representatives may contact FindNepali to request reasonable corrections or updates to business information.

Payments and Financial Information

FindNepali may use third-party payment providers to securely process payments.

We may share information necessary to:

• authorize or complete a payment.
• confirm a transaction.
• manage subscriptions or premium listings.
• process refunds.
• investigate failed or disputed payments.
• respond to chargebacks.
• prevent payment fraud; and
• comply with financial or legal requirements.

Payment providers process information according to their own privacy and security policies.

FindNepali may retain transaction records even after an account or listing is removed where necessary for accounting, tax, fraud-prevention, dispute-resolution, or legal purposes.

How We Share Information

We may share information only when reasonably necessary for operating FindNepali.

With Users or Businesses

If you contact a business, seller, buyer, or service provider through FindNepali, information you choose to provide may be shared with that party so they can respond to your inquiry.

With Payment Providers

Necessary transaction information may be shared with payment processors, banks, card networks, payment gateways, fraud-prevention providers, and other financial-service providers.

With Technology and Service Providers

We may use trusted providers for:

• website hosting.
• cloud infrastructure.
• database services.
• payment processing.
• email or SMS delivery.
• analytics.
• security.
• customer support.

APIs and external technology services; and

other operational functions.

These providers may process information only as necessary to provide their services to FindNepali, subject to applicable agreements and laws.

Legal and Safety Reasons

We may disclose information where reasonably necessary to:

• comply with applicable law.
• respond to a valid court order, subpoena, or government request.
• investigate fraud or illegal activity.
• protect the security of FindNepali.
• protect users, businesses, or the public; or
• establish, exercise, or defend legal rights.

Business Transfers

If FindNepali is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

FindNepali does not sell personal information for money.

Mobile numbers and SMS opt-in information will not be sold or provided to third parties for their independent marketing purposes.

Email, SMS and Marketing Communications

FindNepali may send communications related to:

• account registration or verification.
• business listings or claims.
• marketplace activity.
• payment or subscription updates.
• customer inquiries.
• security or account notices; and

FindNepali products, services, or promotions.

Where consent is required by law, marketing communications will be sent based on appropriate consent or another lawful basis.

You may unsubscribe from marketing emails using the unsubscribe option provided.

For applicable SMS messages, you may reply STOP to opt out. Message and data rates may apply depending on your carrier.

Opting out of marketing does not prevent us from sending essential account, payment, security, or service-related messages.

Cookies and Similar Technologies

FindNepali uses cookies and similar technologies for website operation, account sessions, security, preferences, analytics, performance, and other Platform functions.

Please review our Cookie Policy for more information.

Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary based on:

• account or listing status.
• payment and transaction requirements.
• legal and tax obligations.
• security and fraud prevention.
• complaints or disputes; and
• legitimate business needs.

Payment, refund, dispute, accounting, and transaction records may need to be retained longer than ordinary account information.

Data Security

FindNepali uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.

These may include secure authentication, access controls, encrypted connections, monitoring, restricted access, and other security measures where appropriate.

However, no website, database, or Internet transmission can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to personal information we hold about you.
• correct inaccurate information.
• request deletion of certain personal information.
• withdraw consent where applicable.
• object to or restrict certain processing.
• manage marketing preferences; and
• opt out of certain sale, sharing, or targeted-advertising activities where legally applicable.

We may need to verify your identity before processing certain privacy requests.

Some information may not be deleted immediately where we are legally required or reasonably permitted to retain it for payments, taxes, fraud prevention, disputes, security, or other legal obligations.

Third-Party Websites and Services

FindNepali may contain links or integrations involving WhatsApp, social-media platforms, maps, payment providers, business websites, and other external services.

Once you interact directly with an independent third party, that party's privacy policy and terms apply.

FindNepali is not responsible for the independent privacy practices of third-party websites or services.

International Users

FindNepali currently serves businesses and users primarily in the United States and Nepal and may expand into other countries.

Information may therefore be transferred, processed, or stored in a country different from where you live. We will handle such information in accordance with applicable privacy and data-protection requirements.

Children's Privacy

FindNepali is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without legally required authorization.

Business accounts, paid listings, and commercial marketplace activities are intended for individuals legally capable of entering into the applicable transaction.

If we learn that information from a child was collected contrary to applicable law, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy when FindNepali introduces new services, payment options, technologies, business features, or when legal requirements change.

The Last Updated date at the top of this page will show the most recent revision.

If a change materially affects how we handle personal information, we may provide additional notice where appropriate.